Job #8058
Refugee and Immigration Services

Catholic Charities Refugee and Immigration Services Program in South Boston, seeks a full time Case Manager. The Case Manager will manage a caseload of refugees from all regions of the world. Coordinate delivery of services as outlined by the US Department of State Reception and Placement Cooperative Agreement and federally funded Massachusetts Refugee Resettlement Program (MRRP). Encourage refugees to accept early employment and achieve financial stability. Participate in the planning and implementation of new initiatives to serve refugee populations. Support efforts to generate volunteers and in-kind donations for refugees. This position is based Boston and requires availability for days evenings, weekends and overnights. The Case Manager reports to the Assistant Director or his/her designee. The essential functions include;

  • Ensure that the activities of this position and relevant programs are consistent with the mission, vision, and values of the Catholic Charitable Bureau Archdiocese of Boston.
  • Practice professional boundaries and confidentiality at all times.
  • Develop a working knowledge of federal and state regulations for provision of refugee, asylee, secondary migrant, certified victims of trafficking and Cuban/Haitian entrant services.
  • Adhere to programmatic and contractual timelines for provision of services. In particular, work with colleagues to comply with federal and state employment standards/performance measures for employable refugees.
  • Identify and cultivate viable housing options for newcomers. Coordinate with potential and current landlords to ensure housing meets standards and requirements outlined by the US Department of State, its subsequent Operational Guidance of 2001 and local housing standards.
  • Prepare apartments for refugee arrivals (stock with food, furniture, household items. Ensure utilities are working and established in the name of the client. Ensure refugee name is listed on mailbox. • Greet new arrivals at airport, which includes airport reception and basic home orientation.
  • Assist with the management of donated household items. Record in-kind or cash value of all donations in the refugee case file.
  • Complete intake and conduct comprehensive orientation for newly arrived refugees. Arrange for core services, such as employment, English for Employment classes, refugee health assessment, SNAP, temporary cash benefits, state identification card, bank account, Social Security card, etc.
  • Conduct MRRP intensive intake and enrollment. Arrange for appropriate employment related services and monitor progress.
  • Coordinate with MRRP service providers to ensure early employment for refugees.
  • Maintain case files and comprehensive documentation on client services and referrals in accordance with standards set forth by R&P and MRRP contracts. Comply with all internal reporting requirements.
  • Coordinate with other resettlement staff to ensure that all new arrivals receive timely information and access to needed services.
  • Participate in the delivery Cultural Orientation, Ensure pre and post tests are in refugee case files.
  • Identify and address barriers to services or identify gaps in services.
  • Work with refugees to complete relevant sections of Family Self Sufficiency Plan (FSSP)including:
    • comprehensive assessment of skills, interests, abilities
    • early employment goal o job search activities o strategies for self-sufficiency
    • benchmarks for measuring progress toward goals
  • Input client data into agency database, DataCCAB and complete reports and other data request via the Migration Refugee Information System (MRIS), MORI RISIS database and any other required databases.
  • Local travel is required for day, evening, weekend and overnight work as required.
  • Attendance at all internal and external meetings and trainings is required.
  • Other responsibilities as required.

Qualifications include:

  • a Bachelor degree.
  • 2-3 years of experience working with refugees or immigrants in the U.S. or overseas.
  • Knowledge of public policies on refugees, migrants and entrants.
  • Knowledge of barriers to employment and self-sufficiency for refugees.
  • Fluency in written and spoken English. Candidates with fluency in Spanish, Arabic, Kiswahili, Kinyarwanda, Somali or Tigrinya is needed.
  • Must be able to work during days, evenings, weekends and overnights.
  • Strong organizational and administrative skills, including experience with MS Office and databases.
  • Must be reliable, professional, patient and able to produce results with minimal supervision.
  • Valid driver's license with own reliable vehicle and adequate insurance coverage.

We offer an attractive benefits package, a congenial work environment, and on-site parking. Interested candidates should please send your letter of interest and resume to: Please reference Job #: 8058 in the subject line. We are an equal opportunity employer. Visit us at:

No phone calls please.

Thursday, June 13, 2019 - 8:45pm